Tel: 001-888-665-8188(6AM - 8PM PST)
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FAQS

General

Q: Can I change the height increase level on a particular style?

A: At the moment that is not possible, The height of a shoe has to blend with style's design. Making that particular style comfortable.

Q: Will anyone know that I am wearing height increase shoes?

A: Our shoes are designed with the appearance to be just like any non-height increasing shoe, it only look slightly higher in the back.

Q: I’m looking for a pair of shoes for a wedding. Is there any shoes made specifically for tuxedos?

A: Yes, we have a few pair available to that would go well with a Tuxedo. You can visit our website or if you can give me your email address i will email you a link to the products, I can also text you the exact model number If you like so that you can find it easily.

Q: Can I put your insoles into “regular” shoes?

A: Our insoles are designed with the shoes.it would be better with a shoes with enough space inside otherwise it will not be comfortable.

Q: If a shoe is out of stock, can I make a special order?

A: yes, but we need to talk to our factory's production team, then we can give you a certain reply.

Q: Can I cancel or change my order?

A: Yes, but Given the fast speed we process order you need to contact us via phone or chat immediately after your order placed.

Q: About Color

A: The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.The items colors depicted should only be used as an approximate guide.

Q: About Smell

A: The Shoes may have smell because of glue, shoe polish, and completely sealed during transportation. If that happens, Please put them in a place with good ventilation for several days. "

Q: What kind of height? How to calculated the height?

A: The current height of 8 species: increased 5cm, 5.5cm, 6cm, 6.5cm, 7cm, 7.5cm, 8cm, 8.5cm, 9cm, 10cm, 13cm. Height of the shoes is increased by adding high-level plus the height of the sum.

Q: How can I make sure I’m ordering the right size?

A: Since we’re an international company, our Shoes may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
Be sure to check out our measuring guide.

Q: Is the sizing different for your shoes?

A: All of our shoes are listed in US sizes. Most of the shoes are "true to size" meaning that you should order your normal shoe size. If a certain style fits otherwise (large or small), there will be indication in the description that we advise to order a larger or smaller size. For International Shoe size conversion please see the chart below for reference.

Q: Recommend getting a half size up or down

A: please read our size chart before purchase

Q: Is it waterproof

A: No these boots are not waterproof. Leather never is. 

Q: Should I buy my common shoe size or should I pick a smaller or larger size than usual??

A: Socks matter a great deal. If you are more comfortable in thick or cushion sole socks, you might go 1/2 size larger.

Q: Is there any discount?

A: Yes, if your order amount is more than $200 , you will enjoy $20 off, order more than $300 save $30, over $500 and enjoy $60 off. Subscribing our newsletter will get a 5%off discount code.

Q: My feet's length is 25.2cm, what size should I choose?

A: Does your feet slim? If so, size 40 will be suitable for you. If you're worried about the size is too small for you. I suggest that you could choose size 41 and we could send an insoles as gift to you.

Q: Do you have store here?

A: Sorry, we didn't have real store at present. You could only purchase the shoes online.

Q: How long does it take custom-made?

A: In the case of complete materials, customized normal 7-15 days to the goods

Q: Left and right foot uneven shoes can be made it?

A: If your request is not particularly high, you can increase the height of one of the shoes to help you pull out, so the air will be relatively large, not comfortable to wear, we recommend you choose casual shoes, so heel is relatively soft, not easy to carve . If customized to be particularly accurate, for the time being can not serve you, this order shoes can not return

Q: Size is a bit large, Should I request for replacement?

A: Shoes a little loose, in fact, it is our special design, in order to make your feet more comfortable and free. You must also feel the same, a little more comfortable to wear shoes.

Q: How to return the shoes back for exchange and refund?

A: First of all,please supply your order number,then you will get the return address from our service team.After the shoes collected by forwarder,we need your tracking number until the shoes confirmed receive by us.After all these,we will return your refund accordingly.

Q: How many days delivery time?

A: Normally,it 3-5 days, such as: United States, Canada, Singapore, etc.

Q: Does the price include postage?

A: Yes,it including with shippment.

Size

Q: Should I buy my common shoe size or should I pick a smaller or larger size than usual??

A: Socks matter a great deal. If you are more comfortable in thick or cushion sole socks, you might go 1/2 size larger.

Q: 43 European size? What's in US?

A: It's US 10.5-11.Please check with our size chart in our website

Q: I am worried about sizing and the exact size of the shoes. How can I make sure I order the correct size?

A: Compare your unique measurements with our measuring guide, use our made-to-order model which allows us to send you shoes of your exact size.

Q: How can I make sure I’m ordering the right size?

A: Since we’re an international company, our Shoes may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
Be sure to check out our measuring guide.

Q: Is the sizing different for your shoes?

A: All of our shoes are listed in US sizes. Most of the shoes are "true to size" meaning that you should order your normal shoe size. If a certain style fits otherwise (large or small), there will be indication in the description that we advise to order a larger or smaller size. For International Shoe size conversion please see the chart below for reference.

Q: My feet's length is 25.2cm, what size should I choose?

A: Does your feet slim? If so, size 40 will be suitable for you. If you're worried about the size is too small for you. I suggest that you could choose size 41 and we could send an insoles as gift to you.

Height

Q: Can I change the height increase level on a particular style?

A: At the moment that is not possible, The height of a shoe has to blend with style's design. Making that particular style comfortable.

Q: Do I need to make alterations to the length of my pants?

A: In most cases, there is no need to alter your pants. Although wearing slightly longer trousers with larger legs will help optimize the invisible effect.

Q: What kind of height? How to calculated the height?

A: The current height of 8 species: increased 5cm, 5.5cm, 6cm, 6.5cm, 7cm, 7.5cm, 8cm, 8.5cm, 9cm, 10cm, 13cm. Height of the shoes is increased by adding high-level plus the height of the sum.

Shipping

Q: When will my order be shipped out?

A: We usually ship within the same business day . Orders placed during the weekend will be shipped the following business day.Our warehouse currently has over 50,000 pairs of shoes. If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. 

Q: Will you choose fast shipping?When I can receive the parcel?

A: We choose the best and fast shipping by DHL. It takes 3-5 days for delivery in normal conditon.

Q: Do I need to pay taxes?

A: Due to different countries and different periods, it is possible to pay customs duties. In order to reduce the possibility extra paying , we will mark the shoes as: Sample shoes" valued $20. Please contact us if you need other proof of payment.

Q: Do I have to pay any import duties or customs taxes?

A: Import duties can change according to each country’s customs regulations as well as shipping method, it is out of our control, and customer will be responsible for such fees. We will try our best to avoid customs taxes, and now most of countries are duty free.

Q: What method of shipping do you use?When will I receive my order?

A: We use DHL,generally,It usually takes 3-7 business days to deliver.

Q: How much will it cost to ship my order?

A: Most is free shipping, if you want to ship fast, you need to pay the extra expedited shipping fee.

Account

Q: Why i need to create an account?

A: Because if you create CHAMARIPA account,everytime when you login,it will show your shopping list together with your personal information, such as your name, email address,delivery details and etc.It convenience for both of us tracking your order as well.

Q: Why I can not find my shopping cart?why my shopping cart is empty?

A: If you shopping online as a guest,the shopping cart will show only when you get to the step of paymet.Empty shopping cart is also means you are shopping as a guest not the account remember,the website could not list your shopping records.If you need to find the shopping records,please create as CHAMARIPA account member.

Q: How to reset my passwords?

A: Email our service team with your account email address,CHAMARIPA technical supports team will reset the passwords as you request.Or we will send you back the reset link for yourself to reset.

Q: I can not log in my account?

A: Email our service team and let us know your account email address,CHAMARIPA technical support team will help you find the account details. View more about Login Problem>>

Order

Q: If a shoe is out of stock, can I make a special order?

A: yes, but we need to talk to our factory's production team, then we can give you a certain reply.

Q: How to place an order online?

A: First of all,you need to choose the size the and insole then add to cart,after that website will step to the payment page for double check your shopping quantity.Secondly,if you got our code or coupon just use the apply button,it will decuct the total amount automatically.Thirdly,fill all your billing address and select the payment method.Then press the button place order,it means order is successful placed online.

Q: I didn't receive any order confirmation after placed order?

A: After your order is successful, we will automatically send you an order email. If you do not receive the email, please check your spam email. If you still can't find it, please contact us.

Q: How long does it take custom-made?

A: In the case of complete materials, customized normal 7-15 days to the goods

Payment

Q: How to determine whether the success of online payment?

A: You should be able to see the word "Success!" and your order details on the screen

Q: What are the reasons for the "declined payment"?

A: The bank card has not been opened online online payment function;
     * The bank card has expired, void, report the loss;
     * Insufficient balance in bank card held;
     * Enter the bank card number or password does not match;
     * Enter the ID number does not match;
     * Banking system data transmission anomalies;
     * Network interruption.

Q: What should I do if I met payment issue?

A: Email our service team with sophia@chamaripashoes.com. Or call us for support with number 001-888-665-8188 (Toll Free U.S)

Q: Can I pay when delivery?

A: No,payment only could be conduct online when you place the order.

Package

Q: How will the package I receive be like?

A: Packages wrapped in plain brown paper or courier bags with a customs declaration of contents as "Sample".

Q: What sizes of your package?

A: We got three different sizes for our package,they are 34.5x24x13(cm)/33.5x19.5x14(cm)/32x21.5x12(cm)

Return & Refund

Q: Can I return or cancel the order if I change my mind?

A: Because of the shipping cost and other charge, we suggest that you look at all the details before ordering.

Q: What conditions that I can not return?

A: When it badly damaged that we can not sell it again.

Q: If I return or exchange the shoes,how can I offset the balance?

A: We will tracking your payment method and return your refund or replenishment to your account accoudingly.

Gift & Coupon

Q: What conditions I could get gift certificates or coupon?

A: The VIP and newsletter/catalogue subscribtions could get it.

Q: How to use my coupon?

A: Coupon will show on the payment page under the shopping cart,input the code and press apply button,then it will deduct from your payment amount automatically.